Abbott

Case Study: Abbott

Abbott Pharmaceuticals is one of the biggest pharmacy across the globe. Mobiquest has been closely working/giving new dimension to the Pharma industry. Abbott India has a strength of 5000 medical representatives in various divisions like True Connect , Injectible Task Force(ITF) and TCS division.

Abbott India has been awarded as “Winner of Best Product rollout & successful implementation award, Abbott Global”

We, as a team had to traverse though a difficult roadmap challenging different geographic zones with fluctuating network connectivity, facing diverse kinds of handsets and managing huge data on the handset, thus shaping up a unique product.

Today, mobiPharma is not only a SFA but a complete CRM built on both mobile and web. It meets current industry standards and is completely built on JAVA platform with Oracle 10g as backend.

The entire product has been categorized into 3 segments: •Admin Panel •Mobile /Web Reporting Panel •Hierarchical generation of Reports Admin Panel: We give complete control in the customer’s hands in terms of masters management. Management of employees/doctors/retailers/products and gifts is just a finger tip away. Mobile Reporting/Web reporting: The reporting segment basically created on mobile is replicated on web. Doctors and retailers are divided into zones and each rep is mapped to the same on the basis of pre-defined day-wise patch. Rep can do his complete reporting from the field-mention JFW, his visit time, define which products he prescribed, monitor true-connect product demand to competitor demand, gifts distributed. At the end of the day he may give how many Kms he traveled and give an account of day to day expense he owes to the company. Rep also has the ability to report if he is on a meeting, review, training or is on leave on a particular day. Reports: The live reporting can easily be tracked on web based on a series of reports. These reports are available hierarchy wise based on zones/divisions/position of employees in the companies.

Support is quite strong, thanks to live ticketing and support mechanism from the entire team!.

Club.5 has really emerged and taken off in the last 3 years. Customers look forward to reward points! We have been associated with MobiQuest since 4 years now. The analytics based targeted campaigns have help us increase our ATV and repeats. Our preview sales during EOSS from the last 2 seasons have contributed to 68% sales to our total sales in the 1st 2 days.

Sixty Five percent of our customers are loyal customers and managing their experience with us is the most important function at Kalpana.

Our loyalty partner Mobiquest helps us to achieve that on a daily basis. Besides, maintaining the loyalty points tally, their team helps us in structuring & executing new and innovative campaigns based on solid analytics that deliver great results for us and most importantly great rewards to our customers.

It has been a fruitful association with Mobiquest Technologies and we have partnered with them since 5 years.

Having a Loyalty program is a necessity in today’s competitive scenario, but what’s more important is a trusted loyalty partner who helps the business to diversify. Over these years we have
been using m’loyal platform for sending sms to our loyal customers as well as customers’ purchase and visit analysis which has helped us in understanding our customers

New U

Mr. Vijay Shanker
COO-H&B Stores Limited

The entire team is creative & keeps suggesting innovative ways to connect with customers & create new avenues of sales.

We have been on M’loyal loyalty platform for nearly 4 years, and the programme ensures better understanding of customer behaviour and helped us increase both frequency of sales and increase share of wallet. The M’loyal dashboard ensures that all data and performance is available at all times.

MobiQuest has helped us to have an insight and optimum utilization of our existing vast database .

The Orchid is the pioneer of ecotel hotels in India , successfully serving guests since two decades. Our association with MobiQuest since 2016 has been very promising and grown wonderfully well. Using the services of MobiQuest has helped us show case our brand adding to sales revenue. Being the masters in the digital platform domain MobiQuest has

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New U

Mr. Vijay Shanker
COO-H&B Stores Limited

The entire team is creative & keeps suggesting innovative ways to connect with customers & create new avenues of sales.

NewU

New U nnn

Mr. Vijay Shanker

COO-H&B Stores Limited

The entire team is creative & keeps suggesting innovative ways to connect with customers & create new avenues of sales.

We have been on M’loyal loyalty platform for nearly 4 years, and the program ensures better understanding of customer behavior and helped us increase both frequency of sales and increase share of wallet. The M’loyal dashboard ensures that all data and performance is available at all times.

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Abbott

Case Study: Abbott

With over 200 stores across India, we have been strategically defining, bifurcating & targeting customers on basis of various parameters for overall growth of the organization.

Support is quite strong, thanks to live ticketing and support mechanism from the entire team!.

Sixty Five percent of our customers are loyal customers and managing their experience with us is the most important function at Kalpana.

It has been a fruitful association with Mobiquest Technologies and we have partnered with them since 5 years.

New U

The entire team is creative & keeps suggesting innovative ways to connect with customers & create new avenues of sales.

MobiQuest has helped us to have an insight and optimum utilization of our existing vast database .

We have the complete analysis of our customers’ right from their first transaction and their life cycle

New U nnn

The entire team is creative & keeps suggesting innovative ways to connect with customers & create new avenues of sales.

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